The Service Level Agreement (SLA) for University Facilities provides a detailed list of services offered by the facilities and operations units reporting into the EVP & COO.

The SLA identifies which services are funded by the Budget Office's facilities management cost allocation, and those agreed upon optional services that, if requested by customers, will be charged back to their organizations.  It includes a rate schedule and a general description of the deferred maintenance and other services supported by the Plant Development Fund.

The SLA is intended to increase transparency and accountability for and among facilities customers and those departments delivering services.